Effective Date: 18-April-2025

At CableSTVInternetBundle.com, we are committed to providing reliable internet, cable TV, and home phone services. If you are not fully satisfied, please review the terms of our Refund Policy below.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• Service Cancellation: If services are canceled before the billing cycle begins and no installation has occurred, a full refund may be issued.

• Extended Downtime: If your service is disrupted for more than 48 consecutive hours due to issues on our end, a partial refund or account credit may be offered.

• Billing Errors: If you were overcharged or billed in error, a correction and refund will be processed.

2. Non-Refundable Charges

The following fees are non-refundable:

• Installation/setup fees

• Service fees for usage before cancellation

• Late fees or penalties

• Any promotional charges with time-limited commitments

3. Refund Request Process

To request a refund, please contact our support team via email with:

• Your full name and account number

• Reason for the refund request

• Relevant documents (e.g., receipts, billing statements)
  All refund requests will be reviewed and processed within 7–10 business days.

4. Refund Method

Approved refunds will be issued to your original payment method. If this is not possible, alternate methods such as account credit or a mailed check may be used at our discretion.

5. Policy Changes

We reserve the right to update this Refund Policy at any time.
All changes will be posted on our website.

Contact Us

For refund inquiries, reach out to our support team:
Email: info@cablestvinternetbundle.com